Privacy Policy
Last updated: 24 September 2026
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This Privacy Policy explains how QUALPEX SUPPLY CHAIN LIMITED (“QUALPEX”, “we”, “us” or “our”) collects, uses, stores and protects personal data when you visit qualpex.com, register on our website, contact us or use our services.
QUALPEX is committed to protecting the privacy and personal data of its website visitors, registered users, customers, prospective customers and business partners.
This Privacy Policy should be read together with our Cookie Policy.
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1. Data Controller
The data controller responsible for the processing of personal data through this website is:
QUALPEX SUPPLY CHAIN LIMITED
Unit 1908, 19/F, China Insurance Group Building
141 Des Voeux Road Central
Hong Kong SAR
Company No. 79752828
Privacy contact: privacy@qualpex.com
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2. Personal Data We Collect
Depending on how you interact with QUALPEX, we may collect the following categories of personal data:
Identification and contact information
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name and surname;
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business email address;
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telephone number, where provided;
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country, city and postal code;
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company name and professional role.
Business information
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industry or business sector;
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information concerning your company or organisation;
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product interests;
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enquiries, requests for quotation and commercial requirements;
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information necessary to process orders or establish a business relationship.
Account and membership information
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information provided when registering for an account or accessing restricted areas of the website;
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account status and related website activity.
Communications
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information contained in messages, enquiries, emails or other communications sent to QUALPEX.
Technical and website usage information
Certain technical information may be collected automatically when you visit our website, including IP address, browser and device information, website interactions and cookie-related information.
For further information, please see our Cookie Policy.
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3. How We Collect Personal Data
We may collect personal data:
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directly from you when you complete a form;
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when you register for an account;
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when you request information or a quotation;
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when you contact QUALPEX;
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when you place or discuss an order;
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when you subscribe to marketing communications;
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automatically through cookies and similar technologies; and
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through legitimate business communications and relationships.
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4. Purposes of Processing
QUALPEX may process personal data for the following purposes:
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to respond to enquiries and requests;
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to evaluate and manage website registrations;
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to provide access to member or restricted areas;
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to manage requests for quotation;
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to provide product and sourcing information;
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to communicate with customers and prospective customers;
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to process and manage commercial relationships and orders;
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to provide customer and B2B support;
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to maintain the security and proper functioning of our website;
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to prevent fraud, misuse and security incidents;
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to comply with legal, regulatory, accounting and administrative obligations;
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to improve our website, services and customer experience;
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to send newsletters, product updates and commercial communications where the appropriate consent has been provided.
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5. Legal Bases for Processing
Where the EU General Data Protection Regulation (GDPR) applies, QUALPEX processes personal data on one or more of the following legal bases:
Contractual necessity — where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.
Legitimate interests — where processing is reasonably necessary for our legitimate business interests, including responding to B2B enquiries, managing business relationships, protecting our website and improving our services, provided that such interests are not overridden by your rights and freedoms.
Legal obligations — where processing is necessary to comply with applicable legal or regulatory requirements.
Consent — where you have expressly consented to a particular processing activity, including certain marketing communications or non-essential cookies.
Where processing is based on consent, you may withdraw that consent at any time.
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6. Website Registration and Member Area
Certain information, product resources, quotation functions or other services may be available only to registered users.
When you register, QUALPEX may use the information you provide to:
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identify you and your organisation;
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evaluate your registration;
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create or administer your account;
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provide access to restricted website content;
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communicate with you regarding your account; and
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support subsequent commercial interactions.
Registration does not automatically subscribe you to marketing communications.
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7. Newsletter and Marketing Communications
You may separately choose to receive news, product updates and commercial communications from QUALPEX by email.
Subscription to such communications is optional and is not required to register for an account or submit a business enquiry.
Where consent is required, marketing communications will be sent only after you have provided that consent.
You may withdraw your consent and unsubscribe at any time by using the unsubscribe mechanism included in our communications or by contacting:
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
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8. Cookies and Similar Technologies
QUALPEX uses cookies and similar technologies to operate and secure the website and, subject to applicable consent requirements, to analyse website usage and improve our services.
Our website is built using Wix and uses Usercentrics for Wix to manage cookie consent.
Where required by applicable law, non-essential cookies and tracking technologies will only be activated after the appropriate consent has been provided.
You can manage or withdraw your cookie preferences through the cookie settings available on our website.
For detailed information, please see our Cookie Policy.
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9. Service Providers and Recipients
QUALPEX may share personal data with service providers where reasonably necessary for the operation of our business and website.
These may include providers of:
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website hosting and infrastructure;
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website and account management;
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email and business communications;
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cloud and data storage;
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customer relationship management;
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logistics and order fulfilment;
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IT and cybersecurity services;
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professional, legal, accounting or compliance services.
Our website is operated using services provided by Wix, and cookie consent management is provided through Usercentrics for Wix.
Service providers may process personal data only to the extent necessary to provide their services and subject to applicable contractual and legal requirements.
QUALPEX may also disclose information where required by law, regulation, court order or competent governmental authority.
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10. International Data Transfers
QUALPEX is headquartered in Hong Kong SAR and conducts international business.
As a result, personal data may be processed or accessed in jurisdictions outside the country in which you are located, including Hong Kong and other jurisdictions in which QUALPEX or its service providers operate.
Where personal data subject to the GDPR is transferred outside the European Economic Area, QUALPEX will use appropriate safeguards where required by applicable law, which may include contractual safeguards such as the European Commission's Standard Contractual Clauses or other legally recognised transfer mechanisms.
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11. Data Retention
QUALPEX retains personal data only for as long as reasonably necessary for the purposes for which it was collected, including the management of business relationships and compliance with legal, accounting, tax and regulatory obligations.
Retention periods may vary depending on the nature of the information and the relationship concerned.
Where personal data is no longer required, it will be deleted, anonymised or otherwise handled in accordance with applicable law.
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12. Data Security
QUALPEX takes reasonable technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss, misuse or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
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13. Your Rights
Depending on your location and applicable law, you may have rights regarding your personal data, including the right to:
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request access to your personal data;
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request correction of inaccurate or incomplete data;
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request deletion of personal data;
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request restriction of processing;
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object to certain processing;
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withdraw consent where processing is based on consent;
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request data portability where applicable; and
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lodge a complaint with the competent data protection authority.
The availability and scope of these rights depend on the applicable law and circumstances of the processing.
To exercise your rights or request information about the processing of your personal data, contact:
We may need to verify your identity before responding to certain requests.
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14. Hong Kong Personal Data
As a company established in Hong Kong, QUALPEX also handles personal data in accordance with applicable Hong Kong data protection requirements, including the Personal Data (Privacy) Ordinance (Cap. 486) where applicable.
Personal data will be collected and used for purposes directly related to QUALPEX's business activities and handled in accordance with applicable data protection principles.
Where personal data is used for direct marketing, QUALPEX will comply with applicable consent and opt-out requirements.
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15. Children's Privacy
The QUALPEX website and services are intended for businesses and professionals and are not directed at children.
We do not knowingly seek to collect personal data from children through this website.
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16. Third-Party Websites
Our website may contain links to websites operated by third parties.
QUALPEX is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of any external websites you visit.
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17. Changes to this Privacy Policy
QUALPEX may update this Privacy Policy from time to time to reflect changes in our website, services, business activities, technologies or applicable legal requirements.
The date indicated at the top of this page identifies the latest revision.
We encourage users to review this Privacy Policy periodically.
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18. Contact
For questions, requests or concerns regarding this Privacy Policy or the processing of personal data by QUALPEX, please contact:
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QUALPEX SUPPLY CHAIN LIMITED
Unit 1908, 19/F, China Insurance Group Building
141 Des Voeux Road Central
Hong Kong SAR
Email: info@qualpex.com